For contact centre agents
Upskill for a technical careerA free 6 week technical course for contact centre agents
Build your technical skills and break into the industry. Taught live online by instructors from the industry. No IT experience needed.
What the course is
From where you are now to a technical job
The point of the course is to take you from your current skills to being able to move into technical jobs in the contact centre industry. You start from what you already know and build up, one topic at a time.
Who it is for
Built for contact centre agents
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You work, or have worked, in a contact centre
You already know customers, queues and the systems used on every shift.
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You are not technical, yet
That is the starting point. You do not need an IT qualification.
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You want to break into the industry
Move into technical roles that run and improve the contact centres of the future.
What you learn
How a modern contact centre works
Calls, chat and messages working together in one system, and where AI fits. The technology behind contact centres needs people who can set it up, watch it and fix it.
Real instructors
Taught live over Google Meet by people from the industry. Not pre-recorded videos.
Hands-on
Build a working cloud contact centre yourself and present it as if to a client.
Industry connections
At the end you are connected with companies and people in the industry.
Why now
Contact centre jobs are being removed
AI is taking over the repetitive work: password resets, balance checks and simple questions. Fewer agents are needed, and companies are closing centres. Learn how the technology works instead of being displaced by it.
about 2,000
Source: CXM, citing the Financial Times, March 2025 (opens in a new tab)
3.5% a year
about half
Source: Forrester (May 2026), reported by HR Dive, May 2026 (opens in a new tab)
After the call