Course terms

These terms cover the course run by Long Communications Ltd. They sit alongside the website terms and the privacy notice. If your employer books a cohort for you, the agreement with your employer sets the price and payment, and the rest of these terms still apply.

The course

The course is taught live, online. There are optional in-person days in Sheffield. Groups have 12 to 16 people. The course page describes what each topic covers.

Price

We confirm the price and the payment arrangements, including VAT, in writing before you pay.

Minimum numbers

A course runs only when enough people have booked. If a course will not run on the date we gave you, we tell you as early as we can.

If we move or cancel a course

If we move a course to a different date, or cancel it, you choose between a full refund and a free transfer to another date. We do not charge you for either.

Missing a session

Live sessions are recorded. If you miss one, you can watch the recording. The privacy notice explains who can see recordings.

Your certificate

You receive a Reroute Academy certificate from Long Communications Ltd when you finish the course. The certificate is not a certification from Genesys, Cisco, Microsoft or any other company.

Jobs and pay

We cannot promise you a job, a salary or a particular result. The course teaches skills and includes connections with companies and people in the industry. What happens after that depends on you and on the job market.

Employer cohorts

When an employer books a closed cohort, the price, dates and group are agreed in writing with the employer. The employer receives attendance, assessment results and the outcome of each person's final project.

Your legal rights

Nothing in these terms takes away any right you have as a consumer under the law.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales can hear any dispute about them.

Contact

Questions about these terms: ben.long@long-communications.com.