Legal
Website terms
The rules for using this site.
Last updated: 1 November 2026
This page is a draft and has not been through a legal review yet.
This site is run by Long Communications Ltd, company number 17458082. By using it you agree to these terms. They cover this website only. The course has its own course terms.
What the site is
This site explains how AI and technology are changing contact centres and what the course teaches. It is general information. It is not careers, legal, financial or employment advice, and it is not a quote.
Statistics and forecasts
Every statistic on the site comes from a source listed on the sources page. We have reported each one as accurately as we can, but we did not produce them. Some are forecasts, and some are about other countries. Forecasts can be wrong.
Jobs, pay and certification
Nothing on this site promises that you will get a job, a particular salary or a certification. Pay figures are examples from published sources. Roles are described as roles that employers typically advertise.
The redundancy calculator
The calculator gives estimates only. It is based on the published GOV.UK rules for statutory redundancy pay in Great Britain, and it leaves out costs such as notice pay, holiday pay and consultation. Check your own case with the GOV.UK calculator or with a qualified adviser before you decide anything.
Other companies' names
Cisco, Microsoft, Google, Amazon Web Services, Avaya, Genesys, NICE and other names are trademarks of their owners. We are not affiliated with or endorsed by them unless stated.
Links to other sites
Links to other websites are there to help you find sources. We do not control those sites and are not responsible for what is on them.
Our content
The text, layout and design of this site belong to Long Communications Ltd or are used with permission. You can quote short parts with a link back to this site. Please ask before copying more.
Our responsibility
We take care to keep this site accurate, but we cannot promise that everything on it is complete or up to date. We are not liable for losses that come from relying on the information here. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.
Law
These terms are governed by the law of England and Wales, and the courts of England and Wales can hear any dispute about them.
Contact
Questions about these terms: ben.long@long-communications.com.