Platforms and certification
The platforms you will meet at work.
These names appear in job adverts. Each link goes to the company's own training page.
Platforms you will meet
Who makes the systems
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Genesys Cloud CX
A widely used cloud contact centre platform.
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Cisco
Phone and collaboration systems used by many large organisations.
Certification: CCNP Collaboration
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Microsoft Teams Phone
Phone calls and meetings inside Microsoft Teams.
Certification: Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (exam MS-721)
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NICE CXone
A cloud contact centre platform.
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Avaya
Phone and contact centre systems used by many established organisations.
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Customer record systems such as Salesforce and Zendesk
Where customer details and history are kept. Contact centre platforms connect to them.
Certification names and links were checked on the companies' own sites. They change, so check there before you book an exam.
How the course relates
The course and the exams
We are working with partners to give you access to the latest certifications. This is available on the advanced programme.
A base for the exams
Vendor exams assume you already understand the basics and have used the system. The course covers the foundations and gives hands-on practice building a real contact centre.
Choosing the next exam
You also learn which exam fits which kind of job, so you can pick the right one.
After the course
Connections in the industry
At the end of the course you will be connected with companies and people in the industry.
Cisco, Microsoft, Google, Amazon Web Services, Avaya, Genesys, NICE and other names are trademarks of their owners. We are not affiliated with or endorsed by them unless stated.
After the call