How it works
A cohort of your own agents, taught live.
A closed group, taught live, with a free session first so nobody commits blind.
What is involved
How it is set up
Closed cohorts of 12 to 16
A group made up of your own people. Ask for a quote for your group.
In-house option
The practical work can run on your own contact centre platform, so people learn the system they will support.
A free session first
A free 2 hour session for your agents, so you can see what it is before anyone signs up.
What managers see
What managers receive
- Attendance for every session
- Assessment results for each person
- The outcome of each person's final project
The steps
From first call to first cohort
- Step 1A call to talk about your team and what you need
- Step 2A free taster session for your agents
- Step 3We agree the group, the dates and the price
- Step 4The cohort takes the course, taught live
- Step 5You get the results, and your people present their projects
Ready to talk about a cohort?
Tell us about your team and we will take it from there.
After the call